Information We Collect

When you use therenyvox's budgeting services, we collect different types of information to provide and improve our platform. The data we gather helps us deliver personalized budget tracking and financial insights tailored to your household needs.

Personal Information You Provide

This includes information you voluntarily give us when creating an account or using our services:

• Name, email address, and contact details
• Household composition and income information
• Budget categories and spending preferences
• Financial goals and saving targets
• Payment information when subscribing to premium features

Automatically Collected Data

Our platform automatically gathers certain technical and usage information:

• Device information, IP address, and browser type
• How you interact with our budgeting tools and features
• Session duration and pages visited
• Location data based on IP address (city and state level)

How We Use Your Information

We process your personal data for specific purposes that directly support your budgeting experience and our service operations.

We don't sell your personal information to third parties. Your financial data stays within therenyvox's secure systems unless you explicitly authorize integrations with external services.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption protocols to protect data both in transit and at rest.

Despite our security measures, no online system is completely immune to breaches. If a data incident occurs that affects your information, we'll notify you within 72 hours as required by Australian privacy laws.

Sharing Your Information

We share your data only in limited circumstances necessary for service delivery or legal compliance.

Service Providers

We work with trusted third-party providers who help us operate therenyvox:

• Cloud hosting services (AWS Sydney region)
• Payment processors for subscription handling
• Email service providers for account notifications
• Analytics tools for platform improvement (anonymized data only)

These providers are contractually bound to protect your information and can't use it for their own purposes.

Legal Requirements

We may disclose your information when legally required, such as responding to court orders, subpoenas, or regulatory investigations. We'll notify you of such requests unless legally prohibited.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access and Correction

You can view and update most of your personal information directly through your therenyvox account settings. For data not accessible through the platform, submit a request to support@therenyvox.com and we'll provide it within 30 days.

Data Portability

Request a copy of your budget data in CSV or JSON format. We'll prepare your export within 14 days of your request.

Deletion Rights

You can delete your account at any time through settings, which removes your personal information from our active systems. Some data may be retained in backup systems for up to 90 days before permanent deletion. We're required to keep certain financial transaction records for seven years under Australian tax law.

Marketing Opt-Out

Unsubscribe from promotional emails using the link in any marketing message. You'll still receive essential service notifications about your account.

Cookies and Tracking

therenyvox uses cookies and similar technologies to enhance your experience and understand how people use our platform.

Essential Cookies

These are necessary for basic platform functionality. They remember your login status and security preferences. You can't disable these without affecting core features.

Analytics Cookies

We use analytics tools to understand usage patterns and improve therenyvox. This data is anonymized and doesn't identify individual users. You can opt out through your account privacy settings.

Managing Cookie Preferences

Your browser settings allow you to control or delete cookies. Keep in mind this might affect how therenyvox works for you. Check your browser's help section for specific instructions on cookie management.

Data Retention

We keep your information only as long as needed to provide services or comply with legal obligations.

• Active Accounts: Your data is retained while your account remains active and you continue using therenyvox
• Inactive Accounts: If you haven't logged in for 24 months, we'll send a reminder before archiving your account
• Deleted Accounts: Personal information is removed from active systems within 30 days of deletion, with complete removal from backups within 90 days
• Financial Records: Transaction data is kept for seven years to meet Australian taxation requirements
• Support Communications: Customer service records are retained for three years

Children's Privacy

therenyvox is designed for adults managing household finances. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.

Continued use of therenyvox after policy changes means you accept the updated terms. The "Last Updated" date at the top of this page shows when the most recent revision was made.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We'll investigate and respond to your complaint within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at 1300 363 992 or through their website at oaic.gov.au.